I was sent the wrong item(s) in my order. We do not accept cancellations or refunds on the difference for currency fluctuations. In the situation you are granted a refund, it will be your transaction total minus the 15% restocking fee. When we place that order, we cannot remove or cancel that item with the supplier. We are determined to fulfill your order once it is placed Once an item on preorder is placed, we contact our respective supplier to place in that order for you. Can I cancel and get a refund?Ĭancellations and refunds are determined by case by case scenarios. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.ALL INQUIRIES OR REQUESTS MUST BE SUBMITTED WITHIN 30 DAYS OF RECEIVING YOUR ORDER. Once the returned item is received, a gift certificate will be mailed to you. If you need to exchange it for the same item, send us an email at the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (only if applicable): There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. Late or missing refunds (only if applicable):
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 7 days after delivery.Any item not in its original condition, is damaged or missing parts for reasons not due to our error.CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.There are certain situations where only partial refunds are granted (only if applicable): Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. Refunds may only be issued if the preordered item is not fulfilled by us.
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In the possible event of a customer being unable to make the collection due to personal reasons, TOG - Toy or Game will reserve all rights to amend the reservation period wherever necessary for the customer.Ĭustomers are required to bring along their preorder receipt or order confirmation email to our outlets while collecting the preorder, for verification purposes. Customers are required to collect their preorders within 7 days, starting from the date of notification from us or our staff.Īfter 7 days have passed, your preorder will be cancelled without any prior notice and refunds will not be issued. Preordered products that have been released will be reserved up to 7 days. Payments made for preorders are non-refundable/non-transferrable. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned.
Please note that you only can exchange for the same product and not another product of different price value. It must also be in the ORIGINAL PACKAGING and the receipt must be issued back to us. To be eligible for an exchange, your item must be UNUSED and in the same condition that you received it. We, cannot, however, offer refunds for your purchase. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange. Before purchasing any item at our outlets, our staff will allow you to inspect your item for any damages or equivalents before making a purchase for it.
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